Return Policy

Returns, Exchanges & Refunds

We offer a 7-day return window, which means you can request a return within 7 days of receiving your item.

To be eligible for a return:

The item must be unused and in its original packaging.

You must provide the receipt or proof of purchase.

To initiate a return, send us an email. Once your return request is approved, we will provide you with instructions on how and where to send the item.

Please note:

Items returned without prior authorization will not be accepted.

Replacement Policy

If you receive a damaged or defective item, please report it to us within 48 hours of delivery along with photos/videos as proof.

Once we receive and inspect the returned item:

We will confirm the eligibility for a replacement.

If approved, a replacement will be delivered within 7-10 business days.

Replacements are subject to stock availability. If a replacement is not available, we may offer a refund or an alternative item.

Once the product(s) have been returned, at that point we will ship correct product(s) sent out at no additional charge.

This agreement becomes void if the product is in any way damaged during transportation.

Any communication must be done through our customer support email - info@eternalkaya.com

Support phone: +91 7088007800

Support email: info@eternalkaya.com